PNC Bank, BLUFFTON BRANCH (2024)

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by JustTrue, Oct. 03, 2023

Never had an issue banking here.
Staff is pleasant and professional, not sure why everyone rating it so low.
I am a winter texan and staff has been very helpful from the time they were bbva to pnc.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, WESLACO EXPRESSWAY BRANCH at Weslaco, TX
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Dimentia is just laziness
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by rlgowan, Sep. 29, 2023

Inept and so slooooow.Already have accounts at this bank but needed to open a trust account for my father to sell his house.He has dimentia and has been living in a memory care unit for a couple years already.We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years."It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated.They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline". PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances.Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task."My father with dimentia is just lazy I guess.Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process.They were wonderful.Using the exact same documents, the whole process took three days.I just can't believe they asserted that my father is simply being lazy.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, WEBSTER GROVES BRANCH at Saint Louis, MO
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Excellent services @ North Ridgeville OH PNC Bank
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by DArthur01, May. 22, 2023

We met Kiarra a few weeks ago when my wife and I came into a nearby PNC branch to add me to her accounts for access in case of an emergency. Kiarra was the most kind, polite, and professional banker we have ever worked with, and I do not say that lightly. Serving us was a little more than a complex handful. Painting the visual, in Kiarra's office, was my wife, myself, our 7-month-old baby in her carrier, and my service dog, so needless to say there was a LOT going on. She was attentive to everything and an absolute pleasure to talk with, making the experience so much more than a bank transaction. What could have been a quick and easy transaction with her subject matter expertise, lasted quite a bit longer (by choice), and this was due to Kiarra's professionalism and top-notch level of customer service. We quickly got to know each other and became friends sharing some of our life experiences with each other. Anytime I need to do PNC banking in the Noth Ridgeville Ohio area, there is not a doubt in my mind that I want to know that Kiarra is taking care of my banking, and my family would recommend her to anyone.

Respectfully,

Dylan A.
United States Marine Corps (retired)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, NORTH RIDGEVILLE BRANCH at North Ridgeville, OH
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